Binh Viet Duc Company Limited

Shipping Policy – Binh Viet Duc Co., Ltd.

Binh Viet Duc Co., Ltd. is committed to providing fast, safe, and professional delivery services. This shipping policy explains our process, delivery timeframes, fees, and regulations related to the shipment of goods to customers.

  1. Shipping Coverage

We deliver nationwide through reputable courier partners. Coverage includes:

  • Ho Chi Minh City (Inner Districts)
  • Nearby provinces
  • Northern, Central, and Southern regions

Delivery times may vary depending on remote or hard-to-reach locations.

  1. Order Processing & Delivery Time

2.1. Order Processing Time

  • Orders are processed within 24 business hours after successful confirmation.
  • Orders placed after 5:00 PM, on weekends, or public holidays will be processed on the next business day.

2.2. Estimated Delivery Time

Delivery time depends on location:

  • Ho Chi Minh City (Inner Districts): 1–2 business days
  • Southern Provinces: 2–4 business days
  • Central Region: 3–5 business days
  • Northern Region: 4–7 business days

Delivery time may be affected by weather, order volume, or other factors from the courier service.

  1. Shipping Fees
  • Shipping fees are calculated based on weight, size, and delivery address.
  • Fees will be clearly displayed before customers confirm their order.
  • Free shipping promotions may apply during certain campaigns or for high-value orders.
  1. Order Inspection Upon Delivery

Upon receiving the package, customers are advised to:

  • Inspect the outer packaging: seals, labels, and boxes.
  • Open and check the goods with the delivery staff present (when possible).
  • If you discover:
    • Items damaged during transportation
    • Wrong products
    • Missing items

→ Please refuse to receive the package and immediately contact our hotline: (028) 3849 3219 for assistance.

  1. Re-Delivery Cases

We will arrange re-delivery in the following situations:

  • Incorrect address or recipient unavailable
  • Unable to reach the recipient during delivery
  • Unpredictable issues causing unsuccessful delivery

In some cases, additional re-delivery fees may apply.

  1. Responsibilities of Each Party

6.1. Responsibility of Binh Viet Duc Co., Ltd.

  • Ensure products are safely packaged before handing them to the courier.
  • Provide tracking information when available.
  • Support customers throughout the delivery process.

6.2. Responsibility of the Customer

  • Provide accurate delivery information: name, address, and phone number.
  • Inspect products upon receipt.
  • Make full payment as agreed.
  1. Customer Support

For questions or assistance regarding shipping, please contact:

BINH VIET DUC CO., LTD.
Address: 62/36 Truong Cong Dinh, Ward 14, Tan Binh District, Ho Chi Minh City
Hotline: (028) 3849 3219
Email: info@bividvietnam.com

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